REFUND POLICY

Effective Date: 23 February 2026
Website: VeloraDigital.store
Business Name: Velora Digital

1. Overview

Thank you for shopping with Velora Digital.

Due to the digital and instantly downloadable nature of our products, all sales are final. By completing a purchase on VeloraDigital.store, you agree to the terms outlined in this Refund Policy.

2. No Refund Policy for Digital Products

All products sold on VeloraDigital.store are:

  • Digital

  • Instantly accessible

  • Downloadable immediately after payment

Because of this immediate access, we do not offer:

  • Refunds

  • Returns

  • Exchanges

  • Cancellations

Once a product has been delivered or access has been granted, the transaction is considered complete and non-reversible.

3. Why Refunds Are Not Provided

Digital products cannot be “returned” once downloaded or accessed.

To prevent misuse, file sharing, duplication, and unauthorized distribution, we maintain a strict no-refund policy.

By purchasing from our website, you acknowledge and agree to this condition before checkout.

4. Exceptions (Limited Cases)

Refunds may only be considered in the following rare situations:

  • Duplicate payments for the same product

  • Technical error resulting in failed product delivery

  • Corrupted file that cannot be accessed and cannot be replaced

In such cases, you must contact us within 24 hours of purchase with proof of transaction.

All refund decisions are made at our sole discretion.

5. Incorrect Purchase Responsibility

Customers are responsible for reviewing:

  • Product descriptions

  • Features

  • Compatibility

  • Usage terms

We do not issue refunds for:

  • Change of mind

  • Lack of technical knowledge

  • Incompatibility with third-party platforms

  • Misunderstanding of product functionality

Please read all product details carefully before purchasing.

6. Unauthorized Disputes

Initiating a chargeback or payment dispute without contacting us first may result in:

  • Permanent ban from our website

  • Revocation of product access

  • Legal action in cases of digital fraud

We encourage customers to contact support first for resolution.